Service Policy

What we help with

We sell bed linen and throws. We can help compare the published construction, material, dimensions, supplied pieces and care instructions. This is product selection and order support, not an interior-design installation service, bespoke sewing service or medical advice. No warmth certification or allergy treatment claim is made for a textile.

Before you choose

Send the mattress width, length and total depth including any topper. For a duvet cover, measure the insert rather than assuming every queen product shares an identical cut. Tell us whether you want a crisp sheet, a brushed surface, a filled quilt or an unfilled cover. For throws, compare the stated dimensions and care routine: wool twill, cotton cable knit and fleece are not interchangeable care categories.

After you submit

A request receives a reference after successful receipt. We then confirm items, address and the bank-transfer amount in direct correspondence. We aim to reply within 2 business days, Monday–Friday excluding US federal holidays. This is a response target, not a guaranteed delivery date. Submitting checkout does not reserve a shipment date or trigger an automatic payment.

Change or cancel an order

Quote the reference and specify the SKU and quantity to change. An unpaid request can be cancelled. For paid orders, contact us before dispatch; accepted cancellation is refunded under the Payment Policy. Once a parcel has left, the Returns Policy gives the applicable steps. We explain any change in the total or timing before asking you to accept it.

Problems after delivery

For a missing piece, incorrect item, fabric damage or delivery issue, retain wrapping and describe the problem. Photograph it when practical. Avoid laundering an item with an unresolved supply defect. We assess the issue, explain the next step and arrange eligible replacement, return or refund. Our standard change-of-mind label is $8.95; confirmed supply errors and defects are returned at our expense. Restocking is $0.

Escalation

If an initial answer does not resolve your concern, request a further review and include the reference, a short timeline and the outcome you seek. Our target is a substantive follow-up within 5 business days. You may also contact the Colorado Attorney General at https://coag.gov/file-complaint/ or the Federal Trade Commission at https://reportfraud.ftc.gov/. These are independent complaint channels, not endorsements of this shop.

The Q Foundation · Registration 20228125607. 755 E 19th Ave Apt 339, Denver, CO 80203, US. Email [email protected]; phone +1 4155523242. This address accepts correspondence and authorized postal or courier returns; returns need advance contact.